Format: Our eBooks are viewable in our free reader apps, available for iOS, Macintosh or Windows computer devices. We offer books in this format in order to provide enhanced audio and video integration, not available in standard pdf formats. Our eBooks are not delivered as pdf files.
Printing: Printing for books is not available for our eBooks, which are designed as digital-only products. While many of our eBooks have identical print edition versions available, many are available in eBook-only format.
Audio: For eBooks that feature audio, you simply tap a given stave of notation and audio playback will begin. We also provide stand-alone audio files for you to download, for increased flexibility.
Video: For eBooks that feature video, you will be able to view them directly within the eBook. We do not provide stand-alone video files for download at this time.
Internet Connection: To download your eBook and to access audio or video within our eBooks, your device will need to be connected to the internet. Media is streamed into the books in realtime, to help keep our downloads small and fast, and reduce the amount of storage space used on your device. Once you have downloaded your eBook to your device, an internet connection will not be required to view it – the connection is only required for audio and video access.
Refunds: We are not able to issue refunds for digital purchases. Please click here to contact us if you are having an issue with your purchase and we will work to resolve.
More Questions? Click here to visit our Support Page to view more questions and answers, or to ask a question of your own.