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Support

Please read through our Frequently Asked Questions below. We are constantly updating this list in response to common customer inquiries. If you don’t find an answer to your question below, please click here to contact us and we will do our best to help you out.

Orders, Shipping, Tracking

How long until I receive my order?

For US orders – books and DVDs are typically processed and shipped within 24 hours. We ship via USPS for standard and priority orders.

For International orders – most orders are shipped within 24 hours and are shipped via UK Mail or USPS, depending on your location and warehouse availability.

Digital products – such as eBooks and Instant Video – do not require shipping and are available immediately!

Do you ship to my country?

With very few exceptions, Hudson Music ships orders globally. For certain products and promos, global shipping may not be an option (sorry).

Will I be able to track my order?

Upon shipment, you will receive a confirmation from us which includes a tracking number. Tracking numbers can take from 24-48 hours to activate.

Where can I see my past purchases?

Payments, Refunds, Exchanges

What payment methods can I use?

We accept major credit cards (Visa, Amex, MasterCard, Amex), as well as PayPal. Our cart is 100% secure.

Is my purchase safe?

We use a 100% secure shopping cart for all transactions, which includes state of the art encryption to protect your data. We do not store any payment information on our servers.

Can I get a refund?

If you receive a physical good that is defective, or otherwise unopened, and you would like to exchange or receive a refund, please contact us and we will assist.

For digital goods such as eBooks and Instant Video – the nature of digital goods does not allow for refunds or exchanges – once the book or video is delivered, “returning” it is not an option. Therefore, no refunds or exchanges are available on purchases made through the Hudson Music Bookstore apps for iOS or through HudsonMusic.com.

How do I reset my password?

Click here to go to the lost password page and follow the instructions to reset your password. Please contact us if you are unable to reset your password and we will assist.

Account Information

How can I change the address or other info on my account?

How can I check a gift card balance

Your personal data and GDPR

We take data security and privacy very seriously. We collect and use details about you to maintain and manage your account. This may include your name, email address, billing or mailing addresses, and HudsonMusic.com purchase history. We also track site traffic in order to better serve our customers’ wants and needs, and to share suggestions for additional content related to what you already own. We do not share your personal data with any third parties.

Where applicable, we comply with GDPR and similar data privacy and management regulations, and will, on your request, remove your personal data from our systems. Please know that if you request this action, your account with HudsonMusic.com will be closed, deactivated, and deleted, and you may lose access to purchased materials after the account and data is removed.

For more information on our privacy policy and the terms and conditions of the use of this website, please click here.

Digital Books FAQ

How do I view my digital eBook?

Our free reader apps let you view books purchased at HudsonMusic.com on your iOS, Macintosh or Windows computer device. To download and install one of these free reader apps, choose a version below:

Can I print my digital eBooks?

Printing for books is not available – if physical copies are your preference, we recommend our selection of traditional print books, also available at HudsonMusic.com.

Can I share my books with others?

Digital Products are offered with a single-user license, and may not be shared by more than one user – in other words, each person is required to purchase his or her own books for use. Each user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else.  User accounts found to be in violation of this terms of use will be suspended and access to Digital Products will be revoked immediately.

My book should have audio, where is it?

With any of our digital eBooks that feature audio, you simply need to tap a given stave of notation, and audio playback will begin, right within the app. No separate files or purchases are required. Most available audio examples are marked on the page either with an existing icon (such as a CD icon) or a small play button (usually on full-chart pages).

As of September 2018, when you purchase an eBook that includes audio, you can now download those audio files to your computer, as well as having them embedded in the book. To download, login to HudsonMusic.com, visit the product page for which you’d like to download the audio – if owned, you will see a notice: “You Own This Product!”, with a link to download a zip file of all audio tracks associated with that book.

Can I read my eBook without an internet connection?

Once you download the book into your reader app, you do not need an internet connection to read it. The embedded media will require an internet connection to view (audio and video). We do this to keep our download file sizes smaller, and as most people are connected at most times, this is usually not a problem.
For each book that features audio, we do also provide a download link for those files so that they can be downloaded and used offline or in the media player of your choice. We do not provide a direct download of video at this time.

I purchased books but am not able to log in to the reader app.

iOS Devices: Your existing Apple ID, or the account you created at checkout on HudsonMusic.com are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

Android Devices: Your existing Google Play ID, or the account you created at checkout on HudsonMusic.com are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

Purchases made from HudsonMusic.com: During checkout, you will have created your account at  HudsonMusic.com using your email address and a password. These credentials are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

I forgot my password and am not able to log in to the reader app to access my books.

If you purchased your books through HudsonMusic.com, please click here to reset your password. If you purchased your books through the HudsonMusic Bookstore app for iOS or Android using in-app purchasing, you will need to reset your password with Apple.

I have purchased a book through the Hudson Music Bookstore app for Apple/Android, but it will not download. What should I do.

Please contact us through out support system and we will assist you. Please do not “repurchase” the book in question through another channel – we will be unable to offer refunds on duplicate purchases through different channels!

I am unable to install your app on my mobile device/tablet/laptop/desktop computer.

Please contact us through out support system and we will assist you.

System Requirements for eBooks

for the best user experience we recommend the following as a minimum:

Apple iOS

  • Requires iOS 5.1.1 or later.
  • Compatible with iPhone, iPad, and iPod touch.
  • iPhone 5 or newer recommended
  • iPad 2 or newer recommended.
  • An Apple ID and iTunes Store account.
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

Mac OSX

  • Requires OSX version 10.8 or later.
  • Macbook Pro, Macbook Air, Mac Pro, iMac, Mac Mini or other compatible machine.
  • Intel Core i5 processor or faster recommended.
  • Requires Adobe AIR to be installed (a free application – will be installed as part of the app installation).
  • 2 GB or more of RAM memory.
  • 250MB available hard disk space (per book).
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

Windows

  • Requires Windows version 7 or later.
  • Compatible desktop or laptop computer.
  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 250MB available hard disk space (per book)
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

Android

 

I purchased a book on my phone or tablet, and can't view it on my computer

Books purchased in the Hudson Music Bookstore apps for iOS and Android using in-app purchase can not be accessed from within the Desktop Reader. Books purchased on Apple iOS devices using using in-app purchase will only be accessible on iOS devices using your Apple ID. Books purchased on Android devices using using in-app purchase will only be accessible on Android devices using your Google Play ID. This is a restriction due to Apple ID and Google Play accounts beyond our control.

I want to be able to view my books on my laptop or my mobile device.

For customers wanting the most flexible content viewing options, we recommend purchasing books from this website, HudsonMusic.com. Books purchased through this webstore will be accessible in any of our reader apps – for iOS, Android,  and standard computers. In-app purchases made through our iOS and Android apps offer a convenient method of purchase while using your existing Apple ID or Google Play accounts, but are less flexible in terms of viewing options.

On my Mac, when I try to install the Desktop Reader software, I get a message that the program can not be installed because it is from an unknown developer

To install the desktop reader application on certain Macintosh Operating System versions, locate the Hudson Music Bookstore installer wherever you downloaded it to your computer, right-click (or control-click) it and select “open”. You will be asked to confirm that you’d like to install, please choose “Open”. The software will then install with no problems.

After installation, if it’s the first time running the Hudson Book Reader application, you might need to go to your applications folder, right click it and choose open. Same overzealous security settings that prevent the app from installing sometimes affect it’s first-time running as well.

When I try to login to the reader app to view my books, I get the message “Sorry, you have exceeded the maximum number of devices allowed…”

Each user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. If you need to remove a device in order to grant access to another, visit your profile page where you will find a listing of authorized devices. From there, you can remove any unused devices in order to allow access to a different device.

None of these answer my question!

Instant Video FAQ

What is Instant Video?

Instant Video allows you to purchase a video from HudsonMusic.com and start watching it instantly. Videos can be streamed to your computer, phone, tablet, or many other internet-enabled media devices – similar to services such as Netflix or Hulu.

What Videos are available for Instant Video?

Our entire catalog of DVDs is available through Instant Video, as well as many exclusive, Instant Video only titles. Both instructional and performance content is available.

How do I purchase an Instant Video?

Your can now purchase Instant Video products directly through our store here at HudsonMusic.com.

Where can I see what Instant Videos I own?

For Instant Video orders after August 20, 2019, you will be able to see all orders and purchased products on the “My Account” page here at HudsonMusic.com. Click ere to go to the My Account page. Login is required.

For Instant Video orders before August 20, 2019 purchased directly through Platform Purple, you can view a full list on your “My Account” page, as well. Click here to go to the “Purple Products” section on the My Account page. From there, you can click on any video title and be taken directly to the video player to watch. Login is required.

Additionally, if logged in, if you visit a, Instant Video product page on our website, if you have previously purchased that Instant Video, you will see a notice that you already own the product, and be given a link that will take you directly to the video player to watch.

I need to reset my password

Click here to go to the lost password page and follow the instructions to reset your password. Please contact us if you are unable to reset your password and we will assist.

If you had previously made Instant Video purchases through Platform Purple, as of August 20, we’ve integrated our video and book databases, so you now can access BOTH accounts with a single login, here at HudsonMusic.com.

System requirements for Instant Video

Coming soon.

None of these answer my question!

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